What is an omnichannel platform?

It’s a tool that brings conversations from multiple channels into one place, so your team can respond and follow up with more order.

Do I need to change my WhatsApp number?

It depends on your current connection type, provider, and setup. Triatek reviews each case before implementation.

Can I organize different departments?

Yes. TriChat can structure teams, agents, departments, and assignment rules according to your plan and configuration.

Available plans can include metrics on conversations, agents, channels, and response times.

Does TriChat include a chatbot?

TriChat can integrate automations and chatbot flows depending on the plan and agreed scope.

Does it connect with my CRM?

CRM and other platforms can be integrated via API, webhooks, or custom development.

Which channels can be connected?

WhatsApp, Messenger, Instagram, Telegram, email, and webchat are the main channels. Others depend on technical availability, provider, and scope.

Yes. Triatek can help with setup, training, adoption, and integration.

TriChat · Omnichannel Platform

Centralize your conversations and deliver better customer service from one place

TriChat brings your main digital channels into a shared inbox so sales and support teams can respond faster, keep the full context, and follow up without losing opportunities.

Request a Demo See How It Works

TriChat4 channels connected

WMIT@C

AllUnassignedMine

María ReyesOrder #4021 status

Jorge LimaExtend quote

Carla PinedaThank you, I’ll wait

AgentDaniela R.

DepartmentSales

What is TriChat?

TriChat is an omnichannel platform that lets companies centralize conversations from different digital channels, assign them to agents or departments, and keep the full service history inside a shared inbox.

It is designed for sales, customer service, and support teams that need to organize conversations, improve follow-up, and gain more visibility into customer service.

The problem

When channels are separate, customer service becomes fragmented too

Messages spread across different apps

Conversations left unanswered

Lack of follow-up

Little visibility into the team’s work

Customers repeating information

Difficulty measuring times and results

The foundation of TriChat

One inbox to respond, organize, and follow up

Collaborative work

Assignment by agent or department

Connect the channels where your customers already are

WWhatsApp

MMessenger

IInstagram

TTelegram

@Email

CWebChat

TikTokLinkedInOther channels and integrations

Channel availability and capabilities may vary depending on the provider, API, region, configuration, and selected plan.

Capabilities

Everything you need to run customer service

Automation

Replies, assignments, and repetitive actions can be automated.

New message→No reply in 2h→Reassign to supervisor

Organizetion by department

Every conversation can reach the right team or person.

Chatbot

Guided flows for service, qualification, and first-line support.

Incoming message→Guided flow→Agent available

Broadcast

Campaigns, reminders, and segmented messages from a single environment.

Segmented audience→Scheduled message→Sent

Reports

Visibility into conversations, agents, channels, and response times.

Sample view

Systems Integrations

Connection via API, webhooks, CRM, and enterprise platforms.

How it works

From scattered channels to a connected operation

Connect

Integrate your available channels.

Organize

Set up teams, departments, rules, and permissions.

Respond

Reply from a shared inbox.

Automate

Reduce repetitive tasks with rules and bots.

Measure

Analyze activity and improve the experience.

Who it’s for

TriChat is for teams that need more order and visibility

Companies with several customer channels

Sales teams

Customer service teams

Support operations

Businesses with multiple branches

Companies that want to automate follow-up

Organizetions that need to centralize communication

Plans

A plan for every stage of your operation

Choose the plan that fits your team size and operational complexity.

Implement TriChat as a pilot company

We are selecting companies that want to organize their customer service, centralize channels, and build a real implementation case together with us.

Initial supportPriority setupTrainingFollow-upSpecial terms for a defined period

Apply to the pilot program

Frequently asked questions

Before you write to us, this may already answer your question

Demo

Request a TriChat demo

Tell us which channels you use today and how your team handles them. We’ll get in touch to show you TriChat working on a case similar to yours.

Turn your channels into a better-organized customer service operation

Request a demo and let’s review how TriChat can fit your company.

Request a Demo